Spa Etiquette

Gentle Touch

General Information

Please arrive a few minutes before your appointment so we can get you settled and allow you to fill out any paperwork that might be needed.
If you need to cancel or move your appointment, we respectfully ask for 24 hours notice to avoid a cancellation fee.
Going to be late? Please let us know and we can modify or move your appointment if timing permits.
Have questions about the service you have booked? Please call us anytime. Our spa attendants are here to answer your questions. We can also schedule a little extra time to explain your procedure during your service.
For your safety, let your technicians know about any injuries or medical issues, especially circulatory problems. Also notify them if you’re going to an event later that day. They’ll advise you of procedures that will leave temporary redness.
Bringing a beverage or light snack with you? No problem. We do ask that if it is messy or highly aromatic, please wait until after your appointment.
On snowy days we provide spa slippers so we can keep the damp out and the comfort in. Please be prepared to remove your wet footwear.
Cell phones! Can’t live with them… can’t live without them. We understand. Out of respect for other clients, please put your phone on vibrate. If you must take a call, try to keep the conversation private.
Staff will advise you of any clothing or jewelry that needs be removed prior to a treatment.
Please feel free to speak up if something feels uncomfortable.
Please feel free to ask your technician about any concerns or questions you might have. We are here to help.
Always remember: don’t be shy! We are trained professionals and we have seen it all before.

Tipping

Tipping is typically considered appropriate in a SPA environment, but to tip or not to tip is completely at your discretion. Staff always appreciates any gesture of thanks in appreciation of well-performed and personalized attention. Tipping in cash is preferred.

Lash Appointments

Getting lashes done? Please come to your appointment eye-makeup-free, or arrive in time to remove everything before your appointment. We can provide everything you will need.

Waxing Appointments

Make sure the hair is at least 1/4 inch long. If it’s your bikini area, don’t leave it too long (more than a half inch) or it can mean more discomfort.
Skin about to be waxed effectively needs to be really clean! It’s great if you have time for a quick shower beforehand.
Once again, there is no need to be shy. Our technicians are highly-trained clinicians.

Laser Appointments

Hair free skin is a must! Please shave thoroughly 1 or 2 days before your appointment.
Don’t use sunless tanners for 7 days before your treatment.
Sun exposure is a no-no when it comes to laser. If you have had sun exposure, please reschedule your appointment for when the tan is no longer active. Please call us at 429-6611 for clarification.

Becca Andersen 15/01/21

Google Local Guide

I LOVE this place. It came highly recommended to me so I tried out the Park Lane Mall location in 2016. I have always been treated with complete professionalism and warmth. When I moved to Canada, I hesitated to find a place for intimate waxes because I'm very shy, plus sized and had been treated rudely by another business on Spring Garden. In steps Holly and all worries instantly disappear. She is super friendly, very sweet and down to earth. Always goes above and beyond to make me comfortable and does amazing work. Now, I go there for all of my spa needs and the whole team is wonderful. Raegan is usually at the desk when I walk in. She is so warm, inviting and has a great sense of humor. Honestly, everyone is so great. I take advantage of the great sales they have and monthly features. Usually stock up on services when I can and that keeps the cost down but for the service and the extra attention they give you to go that extra mile, its always a bargain for me.
I highly recommend the Farmhouse Fresh facial - such a decadent treat and smells incredible!

Kristina Hume 13/01/21

Google

I had my first shellac manicure done at Gentle Touch recently and couldn't be happier! Madison was extremely friendly and did an amazing job. Very clean and professional spa, I will definitely be back for more treatments

Michael Hall 16/01/21

Lindsay was extremely friendly, knowledgeable and helpful with my consultation. She explained everything in detail, allowed me to ask questions if I wasn’t sure about a recommended treatment. Would definitely recommend Gentle Touch

Lisa Sutt 09/03/21

A trustworthy place for all your lasering needs :) Great service and the best equipment money can buy. Highly recommended.

Lynne McCarron 15/01/21

This place is awesome! Madison did a great job with my manicures. She was very pleasant and professional. I am pretty fussy, so I was happy that she was very particular with me. Here are a couple of pics of a colour and a French.